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contact@teluricdesign.com

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© Teluric Design 2021

If you have ordered a product that does not fit or you do not like, you can return it within 30 working days of receipt.

Read the information below carefully to return a product:

Before ordering any product, carefully check the information on the site.

On the product description page you will find all the necessary information. If you want more details, please contact us by email: contact@teluricdesign.com

If you still need to return a product, it must be returned in good condition, in the original packaging, without signs of wear. If these criteria are not met, unfortunately, we will not be able to accept your return and your products may be redistributed.

When the returned product reaches us, we will send you a confirmation email. We will return the value of the product (remember that the return of the products is on your own account) in your account within 10 days from the date you received the confirmation by e-mail that the product has reached us.
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We will update this section frequently based on your questions.
If you do not find the answer to your curiosities, I encourage you to use the form below and you will receive the answer you are looking for with the greatest pleasure!

FREQUENTLY ASKED QUESTION

Orders are delivered through courier within 4-5 working days from confirmation of placing orders online. Custom or customized delivery time can be up to 10 business days after you have set all the details.

The delivery has a fixed cost of 5 euros for the orders located on the Romanian territory.

When the order is shipped, the customer receives an e-mail notification, in which the order tracking number is communicated.

Delivery for orders outside of Romania is offered through the Standard Postal Service and is offered for an additional price of 15 euros. Due to COVID-19, we cannot guarantee a standard shipping window and delays might be encountered.

RETURN POLICY

DELIVERY

RETURN POLICY

DELIVERY

CUSTOMER SERVICE

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